Ofcom consumer issues: ‘pretending everything’s great but still no cigar.’

We received this interesting comment earlier today.  It is in reply to this post about consumer issues in the UK mobile industry:

The phrase “work with Ofcom” is disappointing, I thought Consumer Focus would actually be doing something to improve matters for the consumer.

I was one of 67 people who commented directly to Consumer Focus, none of my real issues were included in their report.

After using the ADR scheme 3 times I can think of nothing positive about removing my right to legal action until the ADR scheme has run its course, last time against Vodafone the ADR scheme took 28 months to offer my £30. This biased pointless scheme should be scrapped.

No mention about providers changing the contract conditions mid-term, no mention of changing price plans mid-term, no mention of falsely advertising a service they are unable to provide. The standard answer for any of the above is “you are bound into a contract, there is nothing you can do”.

Despite listing the problems, Consumer Focus offers no solutions other than talking to Ofcom and providers. Better than Ofcom’s pretending everything’s great but still no cigar.