Nov 16th 2006
By: Roger Darlington
By: Roger Darlington
The consumer experience (2)
At an Ofcom conference held today to launch the outcome of a new research project under the heading “The Consumer Experience”, the Chair of the Ofcom Consumer Panel Colette Bowe set out a ‘To-do list’ for the new Ofcom Chief Executive Ed Richards.
The list was:
- How should we use the digital dividend
- How is digital switchover progressing
- How is consumer anxiety being addressed
- How is Ofcom exercising its enforcement powers
- How is broadband take-up working out
Her speech was backed up by publication of a letter to Ed Richards setting out these points in more detail - the text of which is here.
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