Ofcom has today published research which evaluates the experience of UK consumers in telecoms, broadcasting and internet markets. Published alongside it is a policy evaluation document which uses the data to assess the impact of Ofcom’s regulation and the priorities it has set itself.

The research, entitled ‘The Consumer Experience’, highlights many benefits from increased competition and new technologies, such as falling prices, increased customer satisfaction and a greater range of services. However, it also reveals concerns over the growing potential for consumer harm as communications markets become more complex.

You can read the highlights of the research here and see the full documents here.

‘The Consumer Experience’ is the first of what is intended to be an annual series. It was launched at a conference this morning chaired by Ofcom Board member Sara Nathan, opened by Ofcom Chairman Lord Currie, and addressed by Ofcom Chief Executive Ed Richards and Ofcom Consumer Panel Chair Colette Bowe.