Ofcom moves to protect consumers against premium rate number scams

(Reuters) - Telecoms regulator Ofcom has unveiled plans to protect consumers from unwittingly racking up huge telephone bills by using premium rate numbers.

Premium rate calls, which usually start with prefix 09, cost up to 150 pence a minute on the network of dominant telecoms firm BT Group and are typically used by TV vote lines, competitions, chat lines and adult services.

The government has become increasingly concerned about their fraudulent or misleading use, including rogue Internet diallers which re-route dial-up Internet connections onto premium rate numbers without customers’ knowledge or consent.

Ofcom said on Thursday that network providers should delay passing on revenues to companies offering premium rate services for at least 30 days to allow customers time to complain.
The government should also consider raising the maximum fine for the fraudulent use of premium call services from the current �100,000, the regulator said in a statement.

Ofcom said it would form a steering committee with ICSTIS, the premium rate service regulator, and Britain’s Department of Trade and Industry, to oversee the implementation of its proposals, some of which will require public consultation.

About OfcomWatch

Mission - OfcomWatch is an informal group blog commenting on the processes and practices of the Office of Communications (Ofcom) and related media and communications regulation issues both in the United Kingdom and around the world...

Go visit:

OfcomWatch Readers Poll

Should they change Ofcom's name?
View Results

Activity

2 total comments, leave your comment or trackback.
  1. Anonymous
    Dec 9th 2004

    Shouldn’t this stuff be covered by everyday fraud regulations? Why aren’t these people heading to prison?

    Martin Geddes
    http://www.telepocalypse.net/

  2. Anonymous
    May 31st 2006

    Hi there, This confirmation that my friend and I tried to get through on a quiz program last night without success. We stopped after 30 attempts. The Quiz Nation cited each call as 75p each. I was contacted by telephone company to say that these 30 calls came to £50.

    A warning to all, thanks Brian.


Leave a Reply


Search

The archives run deep. Feel free to search older content using topic keywords.

hi